Support
Answers to common questions and ways to reach us.
Message support
The fastest way is our Telegram bot @LunoveleSupportBot: describe the problem in one message (what happened, on which page, what you expected) and attach a screenshot if you have one. The reply arrives in the same chat.
Open the support botAccount recovery
If you forgot your password, use the "Forgot password?" link on the sign-in page. A reset email is sent to your linked address. You can link or change your email in the Security Center.
Email verification
A verified email improves account recovery. You'll find the status and a resend button in the Security Center.
Reporting content
Use the "Report" button next to a work, comment or post. The moderation team reviews every report.
Contacting moderation
For moderation questions and disputed decisions, write to support@lunovele.com.
Frequently asked questions
How do I recover access to my account?
On the sign-in page click "Forgot password?" and enter your email — if an account exists, you'll receive a reset link.
The verification email isn't arriving.
Open Profile → Security Center and resend it. Check your spam folder. Resending is rate-limited.
How do I report content?
Use the "Report" action on a work, comment or post — it goes to the moderation queue.
I'm an author — where are my projects?
"My Stories" → "My projects", or the "Create" button in the header for a new project.
Didn't find an answer?
Write to support@lunovele.com — we'll do our best to help.